TERMS & CONDITIONS

Set out below are the terms on which Allens Aesthetics provides service to its clients. Please ensure that you have read and fully understood them prior to booking any treatments or procedures with Allens Aesthetics.​ When booking your appointment please also refer to the relevant clinic terms.

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Deposit and Cancellation Policy​​

Booking a consultation: – Should you need to cancel or reschedule we kindly ask that you call us 48 hours before your appointment. This allows us to manage our diaries and offer the appointment time to another patient.

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Booking Single treatments or chargeable consultations: ​Please refer to the relevant clinic terms.

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Appointments and Cancellations​

If you are unable to attend your appointment, please contact the clinic you have booked for your treatment. We will need to know that you wish to cancel 24 hours before your appointment is due. Failure to cancel or rearrange your appointment at least 24 hours before your appointment will result in the loss of your deposit.​ Please refer to the relevant clinic terms for more information.​

Please arrive for your appointment at least 10 minutes in advance so that the necessary paperwork can be completed. Late arrival may result in reduced treatment time or forfeiting of the appointment. Allens Aesthetics will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.​

Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.​

Any client who requires treatment and brings a child with them must also be accompanied by another adult to chaperone the child whilst the client is being treated. Failure to bring an adult chaperone with any child will result in the treatment being cancelled and loss of the value pack treatment or deposit. No children under the age of 16 years must be left unattended within the clinic at any time.

Registered address: Allens Aesthetics, 7 Eldon Chambers, Off Wheeler Gate, Nottingham, NG1 2NS Tel: 0115 950 2020 Email: allensaesthetics@gmail.com Website: www.allensaesthetics.co.uk​

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Treatment suitability​​

As with any medical procedure, a full medical history and facial assessment is required before treatment. If Allens Aesthetics feel that on the day of treatment the client is not suitable or would not benefit from the treatment being delivered, the treatment will not go ahead. We strongly encourage all clients to consider all treatments prior to undergoing them and not rush into any decisions. Clients are encouraged to ask as many questions as they need both prior to, and on the treatment day.

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Age Restrictions​​

For injectable treatments (anti-wrinkle injections & dermal filler) clients must be over 21 years old, for skin treatments clients must be over 18 years old. Allens Aesthetics strictly adheres to guidance published by the General Medical Council and ensures that all practitioners are fully educated in this. We reserve the right to refuse performing treatments on any guest who is under the age of consent.

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Client Consultation Forms​​

All new clients will be requested to complete a Client Consultation form before our clinicians can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.

Personal details taken from clients during consultation procedures are protected under the Data Protection Act.

Your client records are stored securely and protected by the Data Protection Act. If you wish to access the records we hold on your personal file we can provide a report with an additional admin fee required. To do so please contact the clinic that you received your treatment at directly.

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Aftercare​

After your treatment the clinician will provide aftercare advice. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.

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Liability​​

Allens Aesthetics will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of property), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client.

It is the client’s responsibility to ensure that he or she provide Allens Aesthetics with all relevant medical details prior to each treatment. Allens Aesthetics will not be liable for any damage that occurs as a result of the client’s failure to disclose such details.

The client agrees to comply with all instructions and recommendations given to them by, or on behalf of, Allens Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit Allens Aesthetics liability for death or any personal injury resulting from Allens Aesthetics’s negligence.

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Your right to complain​

Allens Aesthetics Nottingham endeavours to treat all its clients appropriately, compassionately and fairly. However if you have an issue with any matter, in relation to your treatment at Allens Aesthetics, you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint please contact the clinic where you received your treatment directly.

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